Return and Refund Policy
Evolved Elements Refund and Return Policy
Last Updated: 1/2/2024
Introduction
At Evolved Elements, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure a straightforward and fair process for addressing these concerns.
30-Day Return Policy
Customers are eligible to return products within 30 days from the date of receipt. To initiate a return, please email us at info@evolvedelements.com with your order details and the reason for the return.
Conditions for Return
To be eligible for a return, the following conditions must be met:
- The product must be in its original, unused condition.
- The product must be defective or significantly different from its description on our website.
- Proof of purchase or receipt must be provided.
Process for Returns
- Email info@evolvedelements.com to request a return.
- Once your return is approved, we will provide you with return shipping instructions.
- Pack the product securely in its original packaging.
- Send the product back to us using the provided address.
Please note that the customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please contact us if you have questions or concerns about your specific item.
Contact Information
For any questions regarding our Refund and Return Policy, please contact us at:
- Email: info@evolvedelements.com
- Phone: +1 800 339 9104
Policy Updates
This policy is subject to change at our discretion. We encourage customers to review it periodically for any updates.
Conclusion
Our goal at Evolved Elements is to ensure your complete satisfaction with our products. If you have any questions or concerns, please do not hesitate to contact us.